Terms of
Service.

By accessing or using the OPPI platform (oppi.au), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our website or services.

You represent that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or the organisation you represent.

These terms apply to all users of the platform, including venue owners, managers, staff members granted access by their organisation, and visitors to our public website.

To use the Platform, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials.

• You must notify us immediately if you become aware of any unauthorised use of your account.
• You are responsible for all activity that occurs under your account, including actions taken by team members you invite.
• We reserve the right to suspend or terminate accounts that violate these terms or pose a security risk.
• You may invite additional users to your organisation. Each invited user must agree to these terms independently.

Access to the Platform requires an active paid subscription. The specific features, limits, and pricing of your plan are set out on our website or in a separate order form.

• Subscriptions are billed in advance on a monthly or annual cycle, depending on the plan you select.
• All prices are in Australian Dollars (AUD) and exclusive of GST unless otherwise stated.
• We may adjust pricing with at least 30 days written notice before your next billing cycle. You may cancel before the new pricing takes effect.
• If payment fails, we will notify you and provide a reasonable grace period before suspending access.
• Refunds are handled on a case-by-case basis. Annual subscriptions may be eligible for a pro-rata refund if cancelled within the first 30 days.

You agree to use the Platform only for its intended purpose: managing and improving your venue operations. You must not:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the Platform, its infrastructure, or other users' data.
• Reverse engineer, decompile, or disassemble any part of the Platform software.
• Use automated tools (bots, scrapers, crawlers) to access or extract data from the Platform without our written consent.
• Interfere with or disrupt the integrity, performance, or availability of the Platform.
• Resell, sublicence, or redistribute access to the Platform without a separate written agreement.

We reserve the right to suspend or terminate your access if we reasonably believe you are in breach of these restrictions.

All content on the Platform, including but not limited to software, algorithms, text, graphics, logos, icons, and user interface design, is the property of Servance Pty Ltd and is protected by Australian and international intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Platform for your internal business purposes. This licence does not transfer any ownership of our intellectual property to you.

If you provide feedback, suggestions, or ideas about the Platform, you grant us a perpetual, royalty-free licence to use that feedback to improve our products. This does not apply to your Venue Data.

You retain full ownership of all Venue Data you upload to, create within, or generate through the Platform. We do not claim any intellectual property rights over your data.

• You grant us a limited licence to process, store, and display your Venue Data solely to provide and improve the Services.
• We will not access your Venue Data except to operate the Platform, provide support you have requested, or comply with legal obligations.
• We will not sell, share, or disclose your Venue Data to third parties except as described in our Privacy Policy.
• You may export your data at any time during your active subscription.

For full details on how we handle personal information, see our Privacy Policy.

To the maximum extent permitted by law, our total liability to you for any claims arising out of or related to these terms or the Platform is limited to the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profit, loss of data, or business interruption, regardless of the cause of action.

The Platform is provided on an "as is" and "as available" basis. While we strive for reliability, we do not guarantee uninterrupted or error-free operation.

Either party may terminate this agreement at any time:

• You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period.
• We may terminate or suspend your access immediately if you materially breach these terms, engage in prohibited conduct, or fail to pay fees after reasonable notice.
• We may discontinue the Platform with at least 90 days written notice to active subscribers.

On termination, your right to access and use the Platform ceases immediately. Sections that by their nature should survive termination will survive, including Intellectual Property, Limitation of Liability, Your Data (retention period), and General.

• Governing law: these terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.
• Dispute resolution: before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of at least 30 days.
• Force majeure: neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government actions, or widespread internet outages.
• Severability: if any provision of these terms is found to be unenforceable, the remaining provisions continue in full force and effect.
• Entire agreement: these terms, together with our Privacy Policy and any applicable order form, constitute the entire agreement between you and OPPI.
• Changes to terms: we may update these terms from time to time. We will provide at least 30 days written notice before material changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated terms.