Infrastructure Standard

Security by
Architecture.

We take a defensive-first approach to hospitality operations. Your venue's data is not just stored. It is isolated, encrypted, and protected at every layer.

Isolated Infrastructure

OPPI operates on logically isolated cloud architecture with AES-256 encryption at rest and TLS 1.3 in transit.

Point-in-time recovery (PITR) enabled.

Identity Governance

Granular role-based access control (RBAC) ensures your venue data is only accessible by authorised personnel.

Secure session persistence and MFA ready.

Privacy by Design

We treat venue data as a liability, not an asset. Your operational data is never sold or shared with third parties.

Fully isolated operational environments.

Agentic Safety

Our AI agents operate within strictly defined sandboxes with no cross-organisation knowledge or data leakage.

Context-aware security boundaries.

Logically Isolated.
Always Encrypted.

Encryption in Transit and at Rest

Data is encrypted from the point it reaches our infrastructure using TLS 1.3, and stored with AES-256 encryption at rest.

Continuous Infrastructure Monitoring

Our cloud provider monitors infrastructure health, access patterns, and anomalous activity. We review alerts and audit logs regularly.

Logical Data Isolation

Venue data is logically isolated at the database level. Each customer's data is partitioned so one organisation cannot access another's information.

End-to-End

AES-256 + TLS 1.3

Data Residency

Our primary database infrastructure is hosted in Singapore (AWS ap-southeast-1). Application hosting and AI processing may utilise servers in additional regions. For full details on where your data lives and cross-border disclosures under Australian Privacy Principle 8, see Section 07 of our Privacy Policy.

Compliance Roadmap

We are building OPPI to meet industry standards from day one. As we scale, we are actively working toward the following certifications.

ISO 27001Planned

SOC 2 Type IIPlanned

GDPRCompliant

APPCompliant

Servance Pty Ltd · oppi.au

SEC-2026-001

Need more detail?

If your venue has specific security requirements or compliance needs, we are happy to discuss them directly.

OPPI — Your Venue's AI. Your Venue's OS.

One intelligent layer unifying your venue's data with the world around it. One intelligence reimagining how you manage your venue. Your always-on AI-native operations team.

OPPI works with any POS, roster, or accounting system — so your team can stop managing tools and start focusing on service.

Join Waitlist | Explore oppiOS

Meet OPPI — Six Things to Know

A team of AI — that understands the job and your venue uniquely.
Tuned to the instincts of your best GM — without the limitations.
Plugging into your stack — POS, rostering, reviews, inventory. OPPI connects what's already there and makes it talk.
Six Layers of protection — 15-minute health checks. Every layer. Every shift.
Decisions queued or actioned — before you need to ask.
It will never stop learning — every shift makes it sharper. Every venue makes the network stronger.

Six Layers of Protection

OPPI runs continuous 15-minute health checks across six operational layers, from compliance foundations to real-time KPIs.

Layer 1: Compliance Health — The Foundation

Are you legal and safe to operate? OPPI secures the perimeter first. Licensing, food safety, RSA, council permits — monitored continuously so you never trade at risk.

Licence expiry tracking
Food safety monitoring
RSA compliance alerts
Council permit status

Layer 2: Inventory Health — The Fuel

Do you truly know what fuels your margin? From margin visibility to menu engineering — OPPI understands your inventory, manages it autonomously, and helps generate the recipes, menus, and purchasing decisions that protect your GP.

Understand — margin, mix & cost intelligence
Manage — predictive pars, waste & stock health
Generate — menu engineering & autonomous purchasing

Layer 3: People & Culture — The Standard

Right people. Right mindset. Every shift. The right people, in the right positions, with the right energy. OPPI tracks readiness signals — not just who's rostered, but whether your floor is set up to deliver.

Team readiness signals
Roster optimisation
Labour cost tracking
Culture health scoring

Layer 4: Customer Experience — The Reason

Does every customer feel like the only one in the room? Every touchpoint is a chance to earn a return visit. Sentiment, reviews, repeat rates, and service timing — OPPI makes customer-centricity measurable, not aspirational.

Review sentiment analysis
Repeat visit tracking
Service timing metrics
Real-time CX scoring

Layer 5: Revenue Health — The Return

Are you trading profitably? Revenue is predictable, margins are compounding, and when the trend dips — OPPI spots it first and engages decision intelligence before you need to ask.

Revenue forecasting
Margin tracking
Trend dip detection
Decision intelligence

Layer 6: KPIs — The Heartbeat

Is your venue truly alive and optimised? The singularity of perfect operations. Every metric, every signal, distilled into one living pulse.

Unified health score
Cross-ring intelligence
Real-time venue pulse
Anomaly detection

What OPPI Does for You

For Your Team

Give your team back the focus they need. Start every shift with clarity. OPPI delivers a briefing that tells your team exactly what needs to happen today — no digging through dashboards.

For Your Customers

Give your customers back the time they deserve. Venue managers spend 6+ hours a week reading dashboards instead of serving customers. OPPI reclaims that time — so your team is present, not distracted.

For Your Business

Build your venue's Fingerprint and evolve its DNA. Define your standards with AI-powered SOP building, checklists, and playbooks. Then watch OPPI evolve your DNA through fine-tuned projections using machine learning across hundreds of data points.

Features

Dashboard — Visualise your venue at a glance. Real-time metrics, staff performance, and operational health all in one customisable interface.
Command Centre — Coordinate every task, every team. Assign, track, and escalate tasks with intelligent prioritisation.
Playbooks — Automate your venue operations. Build powerful automations from opening checklists to closing procedures.
SOP Manager — Standardise procedures with AI. Generate, organise, and distribute standard operating procedures.
AVA — Ask anything about your venue. Your AI Venue Assistant understands natural language and provides proactive insights.
GRID — Connect all your data streams. Integrate your POS, booking systems, and third-party tools in one unified data layer.
Performance & Analytics — Forecast revenue and optimise costs. Predictive analytics and AI-powered insights tailored to hospitality.
VAULT — Secure your critical documents. Licences, contracts, and compliance documents — always at your fingertips.
Human Resources — Empower your team to excel. Roster analysis, productivity analytics, and performance reviews in one place.

Integrations

OPPI connects with the tools you already use: Lightspeed, Square, Deputy, Tanda, Xero, Google Reviews, TripAdvisor, OpenTable, Me&u, and MYOB.

OPPI is an AI-native operations platform for hospitality venues in Australia. Founded in Melbourne, Victoria.